Your internet is out, and devices connected by WiFi and ethernet will not connect. You check several websites, and all your packets fail. You then ping a website with an IP address, and to your surprise, it's a success. Which would you do next? a) Open the DNS settings on your router and try using a different DNS b) Open the DHCP settings on your router and try using a different pool of private IP addresses c) Open the Port Forwarding settings on your router and try turning on UPnP d) Open the Network settings on your router and try adjusting the default gateway e) Open the Network settings on your router and try turning off your firewall

The DNS or domain name service is a protocol that majorly assigns a URL string to an IP address. This is because the IP address as a number is easily forgotten.

In the question above, the operator could not access the websites with the URL name but can confirm connectivity to the site with its IP address. This means that the IP address can be used to access the websites directly, so, the DNS protocol is either not configured or is down.